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TESOL Office & Staff Directory

The TESOL International Association office is open Monday-Friday, 9 am-5 pm ET, except major U.S. holidays.

Customer Service | Staff Directory | Office Information | Board of Directors  | About TESOL

Customer Service

Website Help

Please contact the TESOL Help Desk and someone will get back to you as soon as possible. 


Customer service, including membership (Toll Free in U.S.): 888.891.0041     
Outside the U.S.: +1 703.518.2501

Customer service for TESOL Press orders: 800.888.4741


General information and customer service:
Customer service for TESOL Press orders:

Staff Directory

To reach a staff member by telephone, dial the main phone line, +1 703.518.2500 or direct dial +1.703.518.2XXX where XXX is the staff person's 3-digit extension. Each extension includes a voicemail box. 

To reach staff via email, click on the staff member's name in the directory below.

Executive Office

Amber Crowell Kelleher, MBA, CAE
Executive Director
Rita Buckner
Executive Administrator

Director, Advocacy and Public Policy 
 Advocacy and Policy Issues
 Press Inquiries

Strategic Events

Lisa Dyson, CMP
Director, Strategic Events
Srisucha McCabe
Senior Strategic Events Manager 
Rikka Batulan
Exhibits & Strategic Events Manager
Angie Jackson
Strategic Events Coordinator
Convention Services
Convention Exhibits
Job MarketPlace, Recruiter Info

Membership & Marketing

Juliet Mason, CAE
Director, Member Engagement and Customer Experience
Valerie Novick
Senior Membership Manager
Gwynn Mason
Senior Marketing Manager
Nancy Flores
Member Engagement Specialist

Natalie Bertsch
Marketing Specialist
Communities of Practice  
Awards Program  
Membership Services  
Career Development  
TESOL Connections
For Advertisers


Myrna Jacobs, CAE
Group Director, Content & Learning

Senior Manager, Content & Learning

Gracie Allely
Content & Learning Program Manager
Kari O'Connor
Content & Learning Specialist
Michelle Kim
Content & Learning Coordinator
Professional Learning  
TESOL Resource Center
TESOL Core Certificate Program
TESOL Certificate: Advanced Practitioner  
TESOL Standards   
Publication Orders  
TESOL Press Inquiries (other than orders)  
TESOL Connections  
TESOL Quarterly  
TESOL Journal  

TESOL Office Information

Mailing Address

1925 Ballenger Avenue, Suite 550 Alexandria, Virginia 22314-6820 USA


Main: +1 703.518.2500
Fax: +1 703.691.5327

International Visitors at the TESOL Office

TESOL welcomes visits by international groups to its office in Alexandria, Virginia. For more information, please visit the International Visitors Information page. 

Directions to the TESOL International Association Office

TESOL's office is located minutes from DC's Reagan National Airport and Capitol Hill. It is also a 10-minute walk from the King Street–Old Town Metro Station.

Driving from Reagan National Airport
  • Take the George Washington Parkway south toward Alexandria
  • As you enter Alexandria, the parkway becomes North Washington Street. (After crossing King Street, North Washington Street becomes South Washington Street)
  • After crossing King Street, follow South Washington Street for 2 blocks
  • Turn right on Duke Street. Go 0.8 miles
  • Turn left on John Carlyle Street. Follow John Carlyle Street through one roundabout (circle)
  • Turn right on Ballenger Avenue 
TESOL's office is located in the red brick building on the right side of the street. TESOL is in Suite 550 on the fifth floor, accessible from the lobby entrance on Ballenger Avenue. Parking: The parking garage for the building is also on the right, immediately past a storefront with an orange awning. Guest parking is available for a fee. Take the office elevator to the 5th floor. There is very limited metered street parking in the area.

Using the Metro

Take the blue or yellow metro line to the King Street–Old Town Metro Station. The TESOL office is located approximately half a mile from the station, which is about a 10-minute walk. Taxis are also readily available.
  • After exiting the King Street–Old Town metro station, take an immediate right and walk along the sidewalk to the pedestrian tunnel under Duke Street. The tunnel exits on Dulany Street.
  • Continue on Dulany Street for two blocks.
  • Turn left on Ballenger Avenue.
  • Pass the parking garage on your left and enter at 1925 Ballenger Avenue main lobby.
  • Take the office elevator to 5th floor. The TESOL office is to your left, in Suite 550.